Deliveries and returns
Shipping Policy
We offer fast and reliable delivery so you can enjoy your accessories as soon as possible. We offer several packaging options and competitive rates to meet your needs. Our goal is to provide you with a simple and transparent delivery experience.
At Crochet by LESUR, your satisfaction is our priority. If you have any specific requests regarding delivery, do not hesitate to contact us. We are here to help you.
The cost of delivery depends on the weight of your order and the carrier chosen to carry it out. Below are the main delivery rates:
Tracked letter to France: €3.50
Deposit in mailbox with tracking. No insurance in case of loss, theft or damage caused by the post office.
Colissimo to France: €4.99
Deposit in mailbox with tracking. Reimbursement of up to €23/kilo in the event of loss, theft or damage caused by the post office.
Tracked letter to Belgium, Germany, the United Kingdom, Ireland, Italy and Greece: €7
Deposit in mailbox with tracking. No insurance in the event of loss, theft or damage caused by the post office.
Colissimo to Germany, the United Kingdom, Ireland, Italy and Greece: €14
Deposit in mailbox with tracking. Reimbursement of up to €23/kilo in the event of loss, theft or damage caused by the post office.
The products are shipped to the delivery address indicated when the order is placed during the order process, within 15 working days.
This period may vary during promotional offers or holiday periods without this being detrimental to Crochet by LESUR.
In the event of a delay in delivery by the carrier, you will not be able to request compensation from Crochet by LESUR.
Similarly, in the event of an anomaly upon receipt, you must file a complaint with the carrier and inform Crochet by LESUR within 2 days of receiving the order. Crochet by LESUR will not be held responsible in the event of delivery problems.
In the event of an incomplete address or incorrect delivery address provided, the new shipment will be billed to you.
Return and Exchange Policy
We understand that sometimes a product may not fully meet your expectations. That is why we offer a clear and hassle-free return policy. If you are not completely satisfied with your purchase, we offer you the possibility to return or exchange the item. Our goal is to offer you peace of mind when you buy from Crochet by LESUR.
At Crochet by LESUR, we value each of our customers and are committed to providing exceptional after-sales service. If you have any questions regarding our return and exchange policy, do not hesitate to contact us. Your satisfaction is our priority.
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have 14 days from the date of receipt of the package to return all or part of the items purchased to us.
The costs related to the reshipping of the product concerned are exclusively your responsibility and must be carried out in their original and complete condition.
In order to make the return, please send us a message by email to this address: Crochetbylesur@gmail.com
Once this is accepted, you can return (at your expense and with tracking) your protected items in their original packaging.
The order (excluding the initial shipping costs) will be refunded to you within 14 days of receipt.
Items whose size or fabrics have been personalized will not be taken back, exchanged or refunded.